John Miller

Age: 48
Occupation: Biomedical Engineer
Number of Cruises: 2
Cruise Line: NCL
Ship: Pride of Aloha
Sailing Date: August 15th, 2004
Itinerary: Hawaiian Islands

This cruise was a disgrace from the very start. From rooms not being ready, missing luggage and the food situation, this could of not been more miserable. The food was terrible and the service almost as bad. Securing a restaurant reservation was almost impossible and this would only mean there was a wait of 45 mins instead of 1-1.5 hours. The first night we had reservations ended up in our party of 16 being seated in two different areas. The amount of dishes, glasses, and silverware being dropped was unbelievable. The food was alright, but not what we have experienced on other outings. Our second reservation night was not much better. We were given three different menus to pick from, when only one was the correct menu. It took ten minutes for the staff to figure this out. More dish droppings and average food. Still this was better than the buffet. Fresh fruit was rare and canned pineapple easy the substitute. The fruit drinks were horrible as the mixing ratios were never right. Even coffee was out from time to time. The lobster boil lasted about 30 minutes before they were out and the ice cream parlor served it's daily allotments and then shutdown without notice. No midnight buffets were available although pizza was served to about midnight. Our rooms were clean although small. I was supposed to have a window, but NCL messed that up as well. The shows were pretty good, but the rating of "G" for families was off a bit as there were questionable scenes. The bars were hit and miss. We purchased the teen packages that were supposed to give discounts on soda. That meant a six ounce glass full of ice and about three ounces of soda. Of course a 15-20 minute line is what it took to get the soda. There was talk of three different class action lawsuits being filed, at least names being taken by three different parties. There was even rumor of someone contacting one of the island governors to file a complaint. We received two letters of apology from the ship with a promise to remove half of our service charge. This service charge in itself was a surprise to us. Our paperwork said that all charges and fees were inclusive. The notice also said that coupons would be mailed within two weeks. Here we are two months later with nothing from NCL. This is our last cruise with this line. We don't like freestyle cruising and we don't like NCL.

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