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Mike

Age: 45

Occupation:Healthcare Management

Number of Cruises: 7

Cruise Line: Norwegian

Ship: Pride of Aloha

Sailing Date: July 4th, 2004

Itinerary: Hawaii

This was by far the worst cruise my family and I have been subjected to. Were it not for the truly magnificent ports of the Hawaiian islands, our vacation would have been completely ruined. Some of the many issues:

Dining - frequent waits of as long as one hour were common. There were long waits when there were many open tables. Servers were very young and unaware of proper service. They had very little knowledge of the menu. Service was painfully slow - 2-3 hours. Because of this, we were not able to make the shows.

Food Quality - The food was almost always cold, or at best - luke warm. Taste was often terrible. The dining services were so bad that we actually spent money to eat dinner on Maui rather than expose ourselves to another disappointment.

With NCL's automatic service charge, it seemed there was little incentive for the staff to care too much about the service.

Many attempts were made to bring this to the attention of on-board management, but all they seemed to want to offer were excuses, rather than solutions.

I could write pages and pages of examples of our suffering while on board the Pride of Aloha, but I believe what my 12 year old daughter said on our last night of the cruse pretty much sums it up: She asked, "Dad, do you know how we're always sad our last night of our cruise"? After I answered "yes", she added, "not this ship, I can't wait for tomorrow when we can get off".

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