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Francine

Age: 63

Occupation:Retired

Number of Cruises: 4

Cruise Line: Norwegian

Ship: Pride of Aloha

Sailing Date: April 23rd, 2006

Itinerary: Hawaii

Norwegian Cruise Lines America
Pride of Aloha Cruise Review
Hawaii to San Francisco

Francine Stuart

This was the most abominable cruise ever. My husband & I were on 3 Carnival cruises that were wonderful in every way. This ship should have never been allowed to set sail considering the horrendous conditions that prevailed.

1.Boarded at 1:00 PM. Main buffet closed, small Lanai buffet out of potatoes, had 3 horrid burgers in tray. Luncheon meats out all day uncovered. Cold foods not cold enough, hot foods not hot enough. Bacteria!! Buffet pitiful, very limited. Never on a cruise where food was limited. Dirty glasses and flatware.

2.Housekeeping-public toilets -seats dirty and worn, no paper towels. Ship in general was shabby and grubby looking. Our cabin-I have thrown out bed pillows that were in better condition than the ones in our room. Had to ask for soap-Very cramped quarters, not enough closet space.

3.Water leaks in hall on our deck (4th) caused 2 rooms to be evacuated, leaving rugs in hallway soaked. Got feet wet walking through. By 2nd day hall smelled like sewage. Leaks also on other decks. Ceilings were open, exposing insulation and pipes.

3.Ceiling in one of the main dining rooms leaking steady stream of water.

4.Conditions overall so bad, some people flew home from Maui.

5. Freestyle dining a joke. Long lines,30-40 minute delays for tables-that is unless you wanted to pay to eat at one of the 3 other restaurants on board. Food was 3rd rate at best. Very poor and slow service. Ran out of food items several times. Unheard of!!

6.Most people wanted off this ship by the third day-Final straw was we lost one propellar and were forced to be at sea for an additional 34 hours.

7. Attitude of staff was unacceptable. 90% of staff we encountered was arrogant and uncooperative.

These are just some of the problems. They are too numerous to mention. We just cancelled our July trip to Bermuda on NCL and luckily so. We just read some of the reviews on the Norwegian Crown. Not too good!. We, along with every other person on that ship, were exposed to unsafe and unsanitary conditions and we will be making every effort to be fully reimbursed for this cruise from hell.

We will never take NCL ever again. I truly recommend Carnival. Went on 3 Carnival Cruises that were marvelous in every way.

6.Freestyle cruising horrible-30-40 minute wait in dining rooms

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