Norwegian Cruise Lines America
Pride of Aloha Cruise Review
Hawaii

Tara Branch
Age: 37
Occupation: School Teacher
Number of Cruises: 4
Sailing Date: June 5th, 2006

Well this was the first real cruise for this ship and they have some bugs to work out. The ship was absolutely beautiful! Of course it was very clean, not much use.

I was very worried after reading some reviews about the NCL America cruises of Hawaii. Poor reviews on customer service due to the required high percentage of Americans hired on these ships. Well, we didn't find anyone rude or complaining about their jobs like I had heard. All the crew that I spoke to was very friendly. What they are lacking is experience and attention to detail that you become very used to if you have cruised before. Mostly very small things like dirty glasses left in the room for days, food being overcooked and the wait staff never noticing (seared tuna is supposed to be raw in the middle....not flaky!), crumbs not being removed from the table before dessert, and serving from the wrong side or not bringing the appropriate utensil. I do have to say the food was not as good as what I have had before on other NCL cruises and not as much variety. The buffet often served the same items as the dining rooms.

All in all it was a good trip and we had a great time, however if you are used to cruising you will probably be a little disappointed.

The ports were all wonderful. We rented a car in several and had a good time exploring on our own.
 

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