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NCL America
Pride of America Cruise Review
Hawaii
 

Becky
Age: 50   
Occupation: Secretary
Number of cruises: 3
Sail date: October 22nd, 2006

This was a cruise 2 years in the making. The biggest disappointment in my life. Good thing we were in Paradise.
The staff was worse than any place I've been on or off a ship. Waiters in restaurants or at bars were very uninterested and took some prodding to get waited on at times. Second cup of coffee, forget it. It took at a minimum 2 hrs to get thru dinner. Not for trying to get food, we just didn't get anyone to actually get much done. The manager of the Cadillac restaurant was the best. I appreciate her stopping and listening to us. Food wasn't good, generally not hot and usually either burnt or raw. Getting food on the table for everyone at one time was impossible. We had 8 for dinner nightly, half being done eating before the rest got their food. Service charges to get into a restaurant that you don't pay for the meal, seems outrageous.

Our room uncomfortable and dirty. Although our steward was the best person we ran into on the ship, I don't believe that they have enough people to get a good job done in the allotted time.

The ship pretty much closed up evenings and entertainment was pretty bad.

We were on the ship the week after it ran over a buoy and missed our first stop although it was never explained much to the passengers. We heard most of the story from people on the shore excursions we went on. Although, if you booked your excursions yourself they gave you no help at all. One couple having to forfeit their excursion and money paid because they decided not to come to port until 1-1/2 hrs after they had told us we would be in port.

The shore excursions were the only thing that seems to go well. They got us off and on the ship well. There were many to choose from also. Although there were many in line the last day that had been double charged for their excursions, including us.

Also NCL Wind was docking at ports that we were at, running into the same problems. All in all I would not go on a NCL ship again. The crew was rude and sullen and the cabins were not comfortable.