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Age: 40

Occupation:Web Developer

Number of Cruises: 8

Cruise Line: Norwegian

Ship: Pride of America

Sailing Date: 12-6-2008

Itinerary: Hawaii

The important parts of a cruise to me are: 1. The ports (desirable ports should be available to visit) 2. The food (should not need to pay for specialty restaurants for good food) 3. The room & service (should be clean and provide plenty of towels, and a comfortable bed) 4. The entertainment (should be of professional quality) In 2005, we cruised on the Pride of Aloha. We had great service, food, and entertainment. However, during our recent cruise on the Pride of America, we experienced just the opposite. Ports: Great! Can't beat Oahu, Maui, Kauai and the Big Island. Food: Poor. Portions were small, arrived cold, and there was less selection than other cruises. Room & Service: Poor. Room was rarerly turned down with chocolates on our bed. Entertainment: Poor. It was more like a staff talent show, with one good comedian. Main Dining: The main dining experience was a disappointment. When I ordered the fish and lobster as the main course, all I received was one half of a lobster tail, and a fish filet worth about 4 bites. Also, the food arrived cold. When I ordered the Prime Rib as medium well, it came as rare. Breakfast: Because of the sanitization process, it took forever to get drinks - orange juice, coffee. We had to stand in line for between 8 to 12 minutes, with up to 20+ people, before we could get the coffee the way we wanted it - including the cream and sugar. My omelet was cooked incorrectly twice, with the ingredients uncooked prior to adding the eggs, and uncooked egg running out of the omelet. Buffet: There seemed to be fewer American/European food choices and more Asian food choices (strange for "Pride of America"). None of the staff asked if we wanted drinks. It was hard to find a clean table to sit at. When we completed one plate, and went for another, our dirty plates were not taken away. Other cruises were much better with this kind of service. Overall, the buffet food was good. I liked the chocolate fountain, and complimentary soft-serve ice cream (creamy and delicious). Although friendly in conversation, the attendant did not turn down the room, but left chocolates on the counter top. On other cruises, we did not need to indicate when to make up or turn down the room. Also on other cruises, we were also left cute little towel animals on our bed each night (in addition to the chocolates). I did not feel special on this cruise. There were several activities available, but the variety and quality didn't seem on par with other cruises. We prefer to rent a car, and explore on our own. Maui - Don't miss the Road to Hana excursion - you might miss several details going on your own. Oahu - Visit the Arizona Memorial on your own - it's free - just get a taxi. Kauai - Take a helicopter tour ! (It's cheaper going independent from the cruiseline) Big Island - Do the Secrets of Puna excursion - you'll see things that you can't on your own. Overall, the excursions were excellent - we love Hawaii. However, the cruise experience (Pride of America) was disappointing, especially the service. We will consider other cruise lines first.

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