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Jeff Stevens

Age: 55

Occupation:Businessman

Number of Cruises: 6

Cruise Line: Norwegian

Ship: Pride of America

Sailing Date: 2009-02-7

Itinerary: Hawaii

We were skeptical having cruised once before with NCL. When you think that things couldn't be worse the Pride of America made NCL's Jewel into a real Jewel. The staff was rude, one waiter even insisted on enlightening our table with his political views, very liberal at that. I had to pay $800 more for my room, booked at the same time as 3 other couples traveling with us, because I didn't belong to a labor union. (All rooms were same catagory) None of our party was happy with our rooms and the others were able to upgrade for $300 to better catagory, we were asked to pay $700 additional to upgrade. Needless to say we kept the room. If it were not for the beauty of the Hawaiian Islands, this would have been a complete bust of a trip. The old addage "You get what you pay for" isn't exactly true here, I paid enough to go on a first class line but got the experience of a freighter.


This is a large ship, but there are no big spaces, the ceilings are low and make you feel very cramped. There are no high, multiple deck rooms, no giltter or ambiance that you would expect if you have been on other cruise lines.


The dining was equivalent to Hardee's. The main dining room was one of the prettiest places on the ship, but the service and food, yuk. I overheard one man state that he had better food in prison. There was no variety, the Aloha deck had exactly the same thing every day and then only half of it was stocked and open, on a pretty full ship. Which made things very crowded and food sometimes in short supply. The dining room food was best the first two days, then became new dishes with the leftovers. It certainly was not what I have grown to expect on a cruise.


Our stateroom was not clean when we arrived, and really never was clean. Having had a similar problem on NCL with cleanliness, we took wipes with us to clean the drawers for peace of mind. We were glad we did. It was also smaller than normal for a balcony room.


With this cruise you are a port every day. So day time activities are slim or none. With our previous NCL cruise the entertainment was very good, but this one certainly was far from good. The cruise director was never visible, except to introduce the so called evening entertainment.


Most excursions are overpriced and usually shorter than you expect. When they quote a time, that is from the ship to the ship, not how long the adventure is. Most of the time will be spent on a transport to where you are going and back.


Hawaii is always beautiful and we love it. Even NCL could not ruin that. They would never survive if it were not for the location and lack of research on the part of the traveler. I will return to Hawaii again, as I have in the past, but if it is by cruise line I can assure you that cruise line will not be NCL.

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