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W. W. Gilbert

Age: 60

Occupation:President

Number of Cruises: 7

Cruise Line: Norwegian

Ship: Norwegian Star

Sailing Date: 2004

Itinerary: Hawaii to Vancouver


This is a review of Norwegian Cruise Line NCL rather than of the Ship.

We booked in the Spring. NCL cancelled the cruise two weeks before departure. We haven't received any communication from them in either form of Excuses, Apologies or Cover Up. They Grabbed our money way up front. But, when it came time to refund they were either unavailable, unhelpful, rude and/or obnoxious. Imagine as a customer being yelled at for bothering them. The refund was not via a cheque that could be used right away. But, rather via a refund to the credit card. That I might add was paid off some time ago. It takes a long time to use up a large amount on a credit card for most of us anyway. I am so unhappy, disgusted and disillusioned with NCL that I am vowing sending this message to as many Potential Cruisers as is humanly possible. They give me the impression that Grabbing your money is uppermost. Caring for you as a Customer....well, I suppose there are many more to fill the gangway .. so please step aside because you are blocking the plank.

Our April/04 cruise was cancelled. Norwegian Cruise Lines

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