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Overall Rating
Family Friendliness
Shore Excursions

Age: 65


Number of Cruises: 10

Cruise Line: Oceania

Ship: Nautica

Sailing Date: 2011-11-19

Itinerary: Dubai to Cape Town

This is the first time we had cruised Oceania and enjoyed their service; and particularly enjoyed the ports on this trip.

My only concern with this trip was the doctor and the response from head office in Florida. Several guests used the service of the doctor which was not unusual on a 30-day voyage. However, what was unusual was the service they got. Some were told they could not board the ship again; some were threatened with being left in port; another lady was sent on her own to hospital with no ship representative and no translator in India! She was told she was having a panic attack, but the ship doctor would not believe her. Several were given lab tests but did not see results!! Guests were overcharged for services and some received a small rebate. It eventually led to several meetings of guests who had been treated in the medical centre; who demanded that the doctor be replaced; but head office would not comply.

The food quality and service in all venues was exceptional. The boss in the buffet could use some stress management; but all other staff were always pleasant and very good at their jobs. Appreciated the Asian food on the buffet.

Stateroom was fine and well kept by housekeeper.

Onboard activities were pleasant and very well organized.

Shore excursions were all interesting; but thought they were over priced. Visit to the game reserve was the high light for us and well worth the money.

The medical situation was disconcerting as my husband has medical issues and we were worried throughout the trip that if he became ill that the doctor would be over-concerned and make us leave the ship; or even worse, not be able to address my husbands problems. I have only seen one other review regarding this situation; so am not at all sure that the company has addressed the issue. This will definitely reflect on our decision whether we book with Oceania a second time.

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