Find a Cruise

Overall Rating
Food
Service
Cabins
Entertainment
Family Friendliness
Shore Excursions
Value
abb

Age: 66

Occupation:retired exec

Number of Cruises: 14

Cruise Line: Oceania

Ship: Nautica

Sailing Date: 2013-07-16

Itinerary: northern knights

The Ms Nautica is a particularly ADA unfriendly ship; it suffers from narrow hallways and very narrow doorways, extremely high thresholds and bathtubs without grab bars. It is clearly not suitable for wheelchair passengers. Oceania was informed in writing of the limited mobility and use of a personal wheelchair by my wife at the time of our booking in March 2012.

Our Oceania scheduled transfer from the Hyatt Churchill to LHR on July 5th never showed. The Hyatt concierge contacted your agent (Intercruises)and received no response, forcing us to take a taxi to LHR in order to catch our flight (see attached details).

Our flight as booked by Oceania, at considerable added expense for business class, was to be on DL8655 (AirFrance1981) with a transfer at CDG to DL197. At check-in the AirFrance agent told us we would not be able to use my wife's personal wheelchair at LHR and CDG but that it would need to shipped as cargo. Delta's inability to accommodate personal wheelchairs at LHR and CDG is extremely disconcerting and contrary to their stated policies. Furthermore there is no sharing of wheelchair transfers between Air France and Delta which caused lenghthy delays in our boarding at LHR and CDG on July 5th. It took well over an hour after the plane arrived at the gate at PHL to retrieve her personal wheelchair after all luggage was long offloaded from the plane. All told I wasted in excess of $350. on additional taxicabs, skycaps and wheelchair pushers.

OK if you like Pepin style food. The Italian restaurant was better.

I would not call it a "penthouse suite", in comparison with other lines, more like a balcony stateroom.

The usual activities: Bingo: overpriced kitsch art auctions

Oceania excursions are overpriced compared with other lines

Everything went ok till the day of our return home when the Oceania wheels came off.

Was this review helpful?

Yes No Email this review to a friend
 

Ask questions and get advice from other cruisers on our popular discussion board,