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Janet Wightman

Age: 57

Occupation:Director

Number of Cruises: 2

Cruise Line: Oceania

Ship: Regatta

Sailing Date: 2011-09-9

Itinerary: Panama Canal

This cruise was a public relations disaster for the cruise line. Two of the ports offered were missed. The first port of call was missed because of 'scheduled maintenance' on an engine and the second was missed because of double booking of the berth. Our main complaint was that the cruise line chose to engage in scheduled maintenance during the cruise which resulted in one missed port and short stays at several others. Despite many complaints the only recompense passengers were offered was a credit off the next cruise. As far as we were concerned that was a totally useless offer as our problem was with this cruise not the next! They had offered an equivalent amount as a cabin credit they would have kept most of it. As it was, it spoilt the cruise for us and all the majority of the passengers could talk about was how poorly the cruise line had engaged with their customers.

This was a cruise for older wealthier people. At 60 we were in the younger set! This was only our 2nd cruise so we couldn't compare the quality but a lot of regular cruisers said that the Regatta was looking 'tired'

We thought the food was excellent - fresh and plentiful. The service was excellent. Loved the Toscana - speciality Italian restaurant.

The stateroom was excellent as was the room service

Apart from the shows, the activities were pretty boring. Napkin folding, bridge, trivial persuits - not our cup of tea

Don't miss zip lining in Puerto Vallarta. The journey through the Panama Canal was exceptional.

We went for the stops. We missed two and several others were cut short. Whats the point in arriving at George Town in the Caribean at 2pm on a Saturday when everything is starting to close and leaving at 8pm. This was a disappointment at many destinations - we need to embark in the morning not half way through the afternoon.

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