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Emma Boston

Age: 35

Occupation:TV Production Coordinator

Number of Cruises: 6

Cruise Line: P & O Cruises

Ship: Arcadia

Sailing Date: July 8th, 2005

Itinerary: Western Europe

My husband and I decided to take a cruise on the Arcadia as it was a new ship and we were interested to see what it was like in comparison to the other ships.

We booked a mini-suite, which was very nice. However we had a lot of trouble with the jacuzzi bath, which refused to switch from the shower so wouldn't fill. I asked someone to have a look at it, and was treated like a complete idiot until they could not get it to work either.

The staff seemed to lack training and were very miserable, which surprised us as we had been with P&O a number of times and the staff had always been very nice.

The boat itself is on the large side, which is not reflected in some of the public rooms such as the small disco/club which was completely inadequate for the amount of people wanting to use it. You had to be very lucky to get a seat.

We tried out Gary Rhodes restaurant which was incredibly good, and is a complete must if you are travelling on this boat. Well worth the service charge. The food in the main restuarant was however very bog standard.

There is no doubt the boat is very nice, but my husband and I have decided we would not travel on it again for a while until the service standards are sorted out.

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