Find a Cruise

Overall Rating
Food
Service
Cabins
Entertainment
Family Friendliness
Shore Excursions
Value
Jeffrey Meyer

Age: 67

Occupation:Retired

Number of Cruises: 14

Cruise Line: Pearl Seas Cruises

Ship: Pearl Mist

Sailing Date: 2016-02-3

Itinerary: Caribbean

In this first effort to visit Columbia, Panama and Costa Rica the Pearl Mist failed their passengers in so many ways it is difficult to find any positives. In defense of the cruise line, this was their first venture to this part of the world, but the problem was that we heard this excuse nearly every single day on the cruise.

Meets standards of other cruise lines.

We had no problems with our stateroom but other passengers complained the air conditioning caused their carpet to be like soaked sponges.

Not many activities offered.

Excursions are supposed to be included but there is limited availability and you have to be among the first to sign up for them to go on a tour. Strongly suggest you do your research on things to do ahead of time and arrange them on your own.

In this first effort to visit Columbia, Panama and Costa Rica the Pearl Mist failed their passengers in so many ways it is difficult to find any positives. In defense of the cruise line, this was their first venture to this part of the world, but the problem was that we heard this excuse nearly every single day on the cruise.

Digging deep, I would say the ship's hotel management and staff were comparable to most cruise lines. Also, their evening entertainment and dining were good for a ship this size. However, everything else was a complete failure.

On the first day out of Cartagena, the ship stabilizers and engines needed repairs. After a day at sea, they eventually fixed the engines but never quite fixed the stabilizers. They marketed satellite television and limited free wi-fi, but they did not fit the ship with the right antenna for television and their wi-fi could not handle 150 passengers. The wi-fi was so slow they gave free 24 hour access, but it took so long to use it most just gave up. They made no attempt to fix the satellite issue during the trip.

Free tours were also marketed but there was only limited availability and many were left figuring out on their own what do in ports. The tours that we got on were poorly previewed by ship staff who often had limited information on excursions. A typical example is not knowing where to land tenders so passengers would not need to wade ashore. At one port passengers lined up for a 10 am departure and when ready to board the tender took off without us. They decided at the last minute they did not know a safe place to unload us so they had to go explore the shoreline while we waited. They came back and said the tide was too low to safely unload passengers and with a line of angry passengers, decided to look again. After an hour I called the ship's captain and asked if I could arrange my own boat to pick us up at the ship and he eventually took me up on that idea. He wisely chose to provide free local boats to all passengers and we eventually were able to go ashore.

There were conflicts with locals hired to provide things like kayak adventures. On one occasion a kayak guide was so angry at our ship's representative that he took his kayaks and left. Many witnessed a ship's representative lash out at a lady passenger's complaint about the lack of planning and were clearly intimidated by his confrontational attitude. I could list 20 other examples of mismanagement but the bottom line is it was a mess. My advice is to steer clear of this ship with its current management and if you do go on one of their tours to do your research on tours ahead of time and arrange them on your own.

Was this review helpful?

Yes No Email this review to a friend
 

Ask questions and get advice from other cruisers on our popular discussion board,