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Christine Campbell

Age: 61

Occupation:retired

Number of Cruises: 20

Cruise Line: Princess

Ship: Caribbean Princess

Sailing Date: 2010-09-26

Itinerary: Canada-New England

We booked this cruise as we particularly wanted to see the Canada/New England area and this cruise had five ports with only one day at sea. Overall we were very pleased with the cruise but were disappointed in some aspects. Since Carnival Cruiselines has taken over Princess there has been a gradual deterioration of service on Princess ships. The Princess cruises used to be classy but now Princess seems to be cutting corners. The ship with 113,000 tons was 3,000 tons bigger than the Grand Princess on which we cruised last November. However it had 500 more passengers. This resulted in Princess running more shows to accommodate all the guests but guests could still not necessarily see the show they wanted when they wanted. We ended up waiting up to an hour reading a book just to guarantee seeing a show. The production shows were definitely worth the wait but I longed for the times when you would finish traditional dining and see the show or vice-versa. Life used to be simpler!

The food was average to above. No wow factor but certainly very pleasant. They did not do as some cruiselines do and give you a choice of lobster or prime rib, on the same night. Lobster was paired with pheasant, and I ate both and they were both very good. As we are part of Princess elite program we were invited to have lunch with the Captain. This is for the 40 most traveled passengers. That was a fabulous experience. The lobster salad followed by halibut and lobster trimmings was exceptional and the service was wonderful. A totally elegant experience. Princess has an outstanding customer loyalty program and it made our vacation truly special.

Service in the buffet area was spotty and the staff did not seem to be supervised. When we asked for coffee the waiter looked stunned - perhaps it was his first day on the job!

The stateroom seemed a bit smaller, perhaps because there was a table with fresh fruit that seemed to be in the way most of the time. We were on Lido deck, inside cabin, and were directly below the wave pool which was rather noisy when the waves were activated late at night. What happened though to the towel animals? They have disappeared. Another way of Princess cutting back service. Silly and not important really but it reflects negative change.

Because we had a port on the very first day we did not get too involved with ship activities until the very last day which was at sea and we missed the ship activities. There was plenty going on at all times and you could absolutely not get bored on this ship.

We took a Best of Boston, Lexington and Concord tour. There were two coaches on this tour and I've heard that both guides were excellent. Ours was a Harvard graduate and he was entertaining and very knowledgeable. It was the best shore excursion we have ever had. The guide's detailed knowledge of American history and architecture was phenomenal. I couldn't praise the tour enough.


We independently visited Newport and did the Cliff Walk on our own. Also visited Bar Harbor independently as we knew both towns very well. In Bar Harbor we took the free Island Explorer bus from the Village Green to Acadia National Park and as always it was a treasure.

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