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robert

Age: 47

Occupation:xx

Number of Cruises: 12

Cruise Line: Princess

Ship: Coral Princess

Sailing Date: 2013-09-20

Itinerary: Alaska

Let me start by stating that I am a platinum member on Princess Cruises due to the number of times I have cruised with them ( I think its 10 times at this point). I have also cruised on Carnival, Celebrity and Royal Caribbean. While it is definitely an older crowd, we have enjoyed Princess in the past. However, we have had our last run-in with the customer service department and will not cruise with them again.

While I could write a book about our latest experience, let me just say that you had better not have a problem because they are NOT going to help you. We actually ended up missing our cruise due to poor information given to us from the Princess customer service department and were stranded in Canada. They didn't help and they didnt care. They simply transferred us from representative to representative on the phone with 20 minutes "on hold" between each person. And we got a different story from each representative. The last one promised to stay in touch with us over the next couple days to make sure our family of four (including two young children) got on board a later cruise and got home (our return flight was out of our destination port). We never even heard back from them. In fact, months went by after our return home and the only time they knew my family and I were back home safe was when I called them recently to express my frustration.

And this is how they treat a platinum member.

Imagine how you are going to be treated. For all they know, my family and I remain stranded in Canada! We actually ended up booking another cruise (on Celebrity) to get to our destination port to be able to get home. It was a complete disaster. And this is not the first time we have run in to a customer service problem with princess. DO NOT CRUISE PRINCESS!!! And if you do, I hope you do not encounter a problem because they really just do not care.









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