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J Berthiaume

Age: 47

Occupation:Sales Director

Number of Cruises: 7

Cruise Line: Princess

Ship: Crown Princess

Sailing Date: 2009-07-18

Itinerary: England-Scotland-Ireland

This was our first cruise with Princess and my best Hugo Boss coat was stollen in my cabin! When leaving the boat we noticed that we had left my coat in our locked cabin. Wanting to get back on the boat, we were told, not to worry, if we did not need it immediately, I would be returned to us rapidly since they knew our name and cabin number. We followed up many times and were reassured that all was fine. We finally received a letter saying that they did not have it. No sorry, no apologies, no concerned, it was our problem and not theirs.
To tell you how upset we were and still are.

It's never happened to us before. Yes, a beach towel and bathing suits in Cuba; but certainly not an expensive coat, in our stateroom, on an expensive 3 person European Cruise.
We enjoyed our cruise, even though we much prefer Royal Carribean's service and ship layouts.

The food was good, the service onboard was nice and the entertainment interesting. The boat is a labyrinth, displayed on many smaller floors, so it makes it difficult to circle around for a pleasant walk. The "under the star cinema" is most interesting, however, it was cold and they could not supply blankets (or very little) so you could not stay long enough to watch the entire movie. The buffet dining room is small and places to sit are hard to find or...very far, which makes it difficult to go back and forth to the buffet. As for the Port of Call itinerary, we found it not adequate and could hardly reach the person in charge...so we fell we were not well guided by Princess in comparison with the service offered on other cruise companies.

All in all, I still can't accept the fact that Princess will not do anything about the fact that a robbery occured in our locked stateroom and most of all, that they deny all responsibility! What a disapointment.

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