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Shannon Brown

Age: 50

Occupation:Home maker

Number of Cruises: 3

Cruise Line: Princess

Ship: Crown Princess

Sailing Date: 2011-08-7

Itinerary: UK

I have cruised with Celebrity and with Princess (Alaska and the UK). Princess is lacking on so many levels. The phone in my room didn't work, and after talking to guest services three times, I gave up trying. Our sink required repair as it wouldn't drain. Hopefully the next occupant of that stateroom will have better luck. In two different laundry rooms, machines were out of order and the dispensers didn't dispense detergent (they did take the quarters, however). We bought 150.00 worth of minutes on wifi and were able to use approx. half simply because we could never get on. The cruise is charging up front for something it cannot deliver. The two tours I booked were rushed and and overpriced.

The food in both the dining room and the Horizons Buffet was sub-standard. Really unsatisfactory. I did enjoy the coffees and light lunches at the International Cafe on Deck 5.

Phone not working, sink needed a repair, both lamps were loose and wobbly, and the pillows were terrible (lumpy and small). Our cabin steward was great though and we appreciated her efforts.

Make your own arrangements for excursions.

Apart from some problems with the cruise, the staff was helpful and friendly and we loved the UK. I will not cruise with Princess again.

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