Louis
Age: 46
Occupation:Sales Manager
Number of Cruises: 1
Cruise Line: Princess
Ship: Golden Princess
Sailing Date: August 8th, 2002
Itinerary: Southern Caribbean
I would like to tell other possible cruise passengers about the experience
my family and I had on our recent cruise on the Golden Princess.
Once we got on the cruise, we were bombarded by people trying to sell us
an unlimited amount of soda for $22.50. I was under the impression the
soda, about a six cent cost to the cruise line (all from the fountain),
was included in the cost of the cruise. The cost of a soda was not
included.
When we check into our room, my family met our cabin steward. I found out
in the first few minutes that he did not have a great command of the
English language. I asked him about any special places I should not miss
on the cruise. He told to look in the catalog. He was very good on getting
us the things we needed for our stateroom, but that was all he was good
at. You could not ask him a lot of questions about the ship. He always met
us with a smile and a thank you.
We had a minor problem with our room keys. We went to the purser’s desk to
get the keys straightened out. The purser was very helpful. When I asked
her where the sports bar was on the ship, she told me that there were four
bars on the ship, but she did not know which one was the sports bar. I had
to find where the sports bar was on my own. I thought, incorrectly, that
the purser should know where thing are on the ship. As it turns out there
are at least 10 bars on the ship.
The first night after we set sail, my wife and I went to the Skywalkers'
Bar. It was about 11:45PM. Our 15 year old daughter walked up to us.
Passengers under the age of 18 are not allowed into the Skywalkers' Bar
after 11:00 PM. She told us that she was there with three of her friends
all under the age of 18. She told us that she just walked past the two
people supposedly checking the age of the passengers going into the bar.
They weren't even asked for their ID. A few nights later, she told us that
she was in the bar before 11 PM. No one came around after 11 PM to check
to see if the passengers were over or under the age of 18. She could stay
there as late as she wanted to. Our 15 year old watched one of her 20 year
old friends get drinks at the Skywalker’s Bar without the bartender asking
for his ID. It was after 11 PM when this happened. I can only suppose that
the bartender just assumed that any passengers in the bar after 11PM must
be over the age of 21.
After a few nights, my wife and I started to here stories from our 13 year
old about how underage kids, 13 to 16, were getting drunk on the ship. On
a few occasions, they had to help other teenagers back to their rooms,
because they were so drunk they could not walk. There was even one
incident when one of the kids was so drunk that they fell off a balcony
onto another. If there had not been another balcony underneath, the kid
would have fallen into the water. The ship had control over all of the
alcohol. If you bring alcohol on the ship, they hold it for you until the
last night of the cruise. So the only other place to get alcohol is at the
bars. Where are the kids getting the alcohol? I understand that the
alcohol sale on the ship is a major profit center for the cruise company.
One night my wife and I decided to go to the midnight buffet. After we got
our food, we sat down to eat. A group of twenty kids came roaring into the
buffet yelling and screaming. There was NO security around at the time to
try to calm the kids down. I know that the ship should not be a
babysitter, but there should be some security around to try to stop this
at night. The only time I did see security was when we embarked and
disembarked the ship. I NEVER saw any security on the ship.
We ate at the Bernini and Donatello restaurants, personal choice seating.
The food in the restaurants was good. After a while, it got to be very
boring. The service in the restaurants was always good. One night my
family and I went to Sabatini's. We had to pay an additional $20 a person
to dine there. When our 13 year old daughter wanted to order a cola, they
asked to see if she had prepaid for the soda. When you are paying an
additional charge to dine, I would think that all non-alcoholic beverages
would be included. I don’t know who the brain at Princess cruises that
thought this one up. This was just one of the many things that ruined our
dining experience that night. The food at times was uneatable. I would not
pay the extra $20 for this.
The buffet for breakfast was the best, although the food was almost
exactly the same every day. One day we ate at Berninis’ for breakfast. We
all agreed that the buffet was better.
If you play craps, the game is very slow at the casino. I had one of the
people running the game ask me where the nine was on the table. It takes
the crap people a while to figure out the payoffs at the table. It ruins
the rhythm of the game. If you do play, just be patient. Vegas this is
not.
The three best excursions that we took were at Barbados, the sea turtle
snorkel, very fun, the rain forest hike and swim in St. Lucia and the
Trunk Bay swim at St. Thomas.
I was told by the purser to call the company to when we got back to tell
them about the alcohol drinking by the underage passengers and about the
lack of security on the ship. When I called the company, they told me to
wait on the phone for twenty or thirty minutes. This is how concerned they
are about getting you a better cruise experience.
In conclusion, with all that was right, there was so much more that was
wrong with the Golden Princess and Princess cruises in general. I know
that you can get to the same island with other cruise companies. My advice
is to LOOK ELSWHERE!! This was my first cruise and it may be my last.