Number of Cruises: 4
Cruise Line: Princess
Ship: Grand Princess
Sailing Date: November 26th, 2005
Itinerary: Western Caribbean
The Grand Princess left Galveston, TX, on November 26, 2005. It was voyage A535 and the booking was MGDT4C. The ship departed two hours late, resulting in the shore excursions to be limited on time. Time was even more limited, due to the fact that the crew lacked the ability to move people, when tendering. The itinerary was also changed, resulting in 8 ships in the port, at Grand Cayman. Imagine passengers from 8 ships boarding tenders and arriving at the same dock, at the same time. During that shore excursion, we had three stops and were told that we would have ten minutes at each stop. We went on shore excursions at each destination and felt rushed, during every one of them. After the tours, we were lucky to make it back to the ship on time, let alone shop for souvenirs. The food and service was less than impressive. The purser was rude. Instead of just fixing my room key, she insisted that I must have done something to it. A supervisor reprimanded a staff member in front of co-workers and passengers. Two bartenders were too busy making out to realize they had a customer. Waiters would wander aimlessly, without stopping to see if you needed anything. We had our meals finished, before we were offered something to drink. It took nearly 5 hours for us to leave the ship, when it returned to Galveston. That's more than the total time we were able to spend on our shore excursions. This was not a relaxing vacation.
We found that the staff were unprofessional and lacked the ability to provide good customer service.
We sent a letter to Dale Whitmore of Passenger Relations, requesting that Princess reimburse us for the cost of the shore excursions. We didn't request anything for the poor service, since one can't put a price on good customer service. Six weeks later, Princess sent us a letter offering us $100 ship credit each, during our next cruise, despite the fact that we stated in our letter that we would never cruise with Princess, again.