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Overall Rating
Family Friendliness
Shore Excursions
Alan Levine

Age: 70


Number of Cruises: 4

Cruise Line: Princess

Ship: Grand Princess

Sailing Date: 2017-02-28

Itinerary: Mexican Riviera

The Princess statement of "coming back new" is definitely how you feel after you return home. It is overall for all he senses, beautiful scenery, delicious and plentiful foods, delightful staff wanting to make your experience perfect, offerings on board for any taste, opportunities to visit the ports, provided by the ship even if it is not an excursion, the fun in the pools and hot tubs, the casino, theater shows and of course the meeting with other passengers from diverse walks of life and countries. A fabulous experience.

Many choices of many types of foods prepared in many ways so as not to be boring. You can eat what you want, in the quantitiy you want, when you want to. You also have the choice to get a light snack anytime you want at the international cafe. Any request is responded to by the staff, and most are eager to aid any style of cooking, or any dietary need. Nothing we asked for was out of the question, the staff was always eager to please. We have addressed some people below to separate out from the rest of the crew who did outstanding jobs.

Very adequate, could use a larger closet area as we had on previous cruises - and a few more drawers and shelves for our needs for 10 days. Bed very comfortable, thank you.

Many activities for many different tastes. You can participate in or refuse to as you please.We liked that the staff, the upper "management" of the ship participated in some of the activities. There were so many activities, we had to pick and choose amongst them. Every age group has activities designed for them.

Excursion to Las Colinas and the pyramids of Colema. Horrible trip, bus traveling way above the speed limit down winding roads with great drop offs. Thrown against sides of bus resulting in a black and blue leg. First stop after 1 1/2 hours of traveling in an old church, bathroom without toilet seats, toilet paper or running water in the sink. Pigeons galore in the courtyard, feathers and pigeon poop everywhere. Stop at a museum, 20 minutes long, handful of exhibits. Pyramids interesting, more walking than we were told in the excursion description. Lunch at a restaurant with terrible, inedible food where the wait staff found our visit an interruption of their day. Food limited and horrible, people left the table without eating. Bus ride back too fast around winding roads, again thrown against sides of the bus. Upon return necessitated a wheelchair for my wife. Terrible experience and cancelled the one for 2 days later as we could not trust it would be any different than the first one. Extremely disappointing, stay away.

To the Mexican Riviera, wonderful smooth cruise, February 28 to March 10th, 2017. Beautiful ports. Stay away from the Las Colinas excursion in Manzanillo, Mexico. Horrible trip. The staff at the excursion counter was rude, curt and dismissive when we offered a complaint about our experience. Only nasty staff aboard. Special thank yous to the staff at Horizon Court, where Borys , the head waiter of Horizon Court made certain that I received a special breakfast of grapefruit and non salted potatoes from the chef, daily. He is such a wonderful man, only looking to help out a passenger with a dietary need. Always a smile and good morning from a delightful staffer, Ketut from Indonesia, and again at Michelangelo in the evening. Vesna, the buffet steward is a wonderful, friendly person, eager to serve the passenger and make the dining experience the best possible. She is stationed at the Michelangelo dining room. Also at Michelangelo is Julian Diloreanu, head waiter, always smiling and helpful in a very busy dining room. Last, but not least, your most talented waiter, Wilbert San Mateo from the Phillipines, who learned what I liked very quickly, and worked very hard to see that it was delivered. He had many,many passengers to wait upon, always with a smile and eager to serve. He is a very hard worker, and has taught his assistant from Peru, Mario De Ita to follow in his footsteps. Very professional in behavior and excellent with all the passengers and both should be uplifted to higher positions, so they may train staff under them to be as excellent as they are. We are most appreciative for their care and made dinner a very special meal. Thank you for allowing us to tell you about these fine staff.

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