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Age: 54


Number of Cruises: 15

Cruise Line: Princess

Ship: Island Princess

Sailing Date: 2012-10-23

Itinerary: Panama Canal

We have cruised 10-15 times and never before have I been ready to come home. My 85-year-old father cannot walk long distances, so he was in a wheelchair. Cruising with my Daddy was a very special time, and this was our last cruise together. From the moment we arrived at the pier until they dumped my father out of his wheelchair on disembarkation, it was an awful trip. We have cruised mostly Celebrity which is in the same price range as Princess, but there is no comparison in service, ship maintenance, and overall quality. Repeatedly I got the feeling that the crew just does not care. They claim to be the "consummate host," but they failed miserably.

Very substandard. We have cruised probably 5 different lines, and this was the worst food. Our waitress made sure she steered us to the better items on the menu. She said it wasn't an issue toward the end of the cruise--I guess they thought if they left a better last impression, we wouldn't remember how bad it was. I am accustomed to meals being an enjoyable occasion. I was actually chastised by a head waiter for "breaking in line" after I waited in line and entered the dining room when the greeter motioned us in. We were left standing there while he seated about 10 parties behind us. I was in tears. He refused to seat us the rest of the cruise. I told the front desk about this, but nothing was done.

Our cabin was very warm, and there was no top sheet on the bed, only a duvet. After two hours of trying to sleep, I called housekeeping and asked for a top sheet. I also asked if they had anything to make the bed softer. I asked for a sheet and two egg crates. I would be ashamed to offer my guest a bed to sleep on that has very little more padding than a box spring. I asked for a water pitcher, but was told I couldn’t have one. I am accustomed to having a pitcher in the cabin because I drink a lot of water. If I had to buy their bottled water, I would have paid an extra $6 a day just for drinking water. (The tap water was too hot to drink and the ice bucket didn’t hold enough ice to cool it down.) The shower was hot water only, so you couldn't adjust the temp. The room was hot, so it took a long time to cool down enough to get dressed after a shower. I learned that the laundry room was very cool, so I would go down there a cool off sometimes. I talked to the front desk manager about all of this, but I just wasted my breath.

We pretty much stayed in our room. It was too difficult to get the wheelchair passed all of the carts in the hallway. Getting to meals was enough of a strain on my back.

Didn't take any. But our table mates said they sent them on a half-day tour of Costa Rica in an un-airconditioned bus.

I have never come home from a vacation feeling like I still needed a vacation. I asked for a refund, particularly since they injured my father. They are offerng a partial refund. I hurt my back lifting the wheelchair off the elevators because they didn't line up with the floor. One of the automatic doors kept closing on us. (I offered to go and show them which one so that they could fix it after it slammed on my hand, but they didn't care.) The last time I cruised with Princess, sewage came up through my shower drain every afternoon. I should have known by their attitude then that taking another trip with them was a bad idea, but they were the only line with a round trip Canal cruise from Ft. Lauderdale.

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