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Stan Zynoberg

Age: 57

Occupation:Government

Number of Cruises: 4

Cruise Line: Princess

Ship: Ruby Princess

Sailing Date: 03-21-2009

Itinerary: Eastern Caribbean

If I didn't have such a horrible stateroom experience, I would have enjoyed this cruise more.

The food was good, but nothing spectacular. There was a wide variety, catering to everyone's needs, from low cal right thru to "go ahead and pig out." There was never an issue in getting more if that's what you wanted.

This was a nightmare! We had booked an ocean view room, and that is what we got. The surprise was the size and layout of the room. Princess' website showed room layouts which were all fairly spacious, and all included a sitting area with couch and coffee table separate from the sleeping area. Princess has a disclaimer saying that some staterooms may not be exactly as described. What an understatement! Our stateroom had no sitting area, and therefore was very small. To make matters worse, there were 2 bunk beds hung from the walls on either side of our bed. These bunk beds jutted out about 1 foot. The space between our bed and the wall on either side was about 1 1/2 feet. The result was that every time we got out of bed, we hit our heads on the protruding bunk beds. It was quite an adventure trying to avoid getting hurt. We checked with the purser, and unfortunately, the ship was full and we could not be moved to a different stateroom. Upon our return home, I contacted Princess' Customer Relatons by email. After about 2 weeks, they responded with a form letter, unpersonalized, thanking me for the feedback, and saying the matter was now closed. I responded to their response asking why they had not addressed my concerns. Another 2 weeks went by and I got another form letter saying they reviewed my concerns and found them unwarranted. Again, I replied to them explaining my disappointment, and pointed out that their website as actually misleading, and that this particular room layout was quite dangerous. Today I received a response from Princess saying that all staterooms have a sitting area, and no matter how many more emails I send them, nothing will change. They made no mention of the danger in the room. To me, this was the most important aspect of my complaint. The Princess individual who responded all 3 times was quite brief and not to the point. In my last email, I had requested that a more senior person perhaps contact me by phone so that I could discuss my issues in better detail. Nothing transpired in that regard. I did not even receive an "I'm sorry for your trouble" comment.

I would have preferred something a little more lively. It seemed to me that Princess was trying to cater to an older crowd, so everything was fairly subdued. This was my 1st Princess Cruise. I had previously cruised with Carnival. I was more accustomed to Carnival's "party" atmosphere and would have enjoyed that better. Having said that, I should point out that there was always something going on, so there was no time to be bored.

Princess made all of our travel arrangements. The flight to Ft Lauderdale was no problem. We were transferred from the airport to the Marriot North Hotel. The transfer was comfortable and well organized. Check-in at the hotel was quick and easy, and the accomodation was excellent. The transfer to the ship the next day was a bit hectic, but not bad. Embarkation was probably what impressed me the most. When we got to the port, we entered the Princess embarkation building. We were onboard the ship within 10 minutes.
Disembarkation was also handled well. My only complaint is that they herded us off the ship too early in the morning. By 9 am everyone was off. I would have preferred to enjoy a more relaxing, unhurried breakfast onboard.
The transfer to the airport was also well organized and easy.

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