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Josh Smith

Age: 45

Occupation:CEO

Number of Cruises: 23

Cruise Line: Princess

Ship: Sapphire Princess

Sailing Date: 2010-04-10

Itinerary: Mexican Riviera

First time ever on a Princess--and last! The ship was dirty--hence the Norovirus that broke out a couple weeks later. The staff was rude and the service sucked in the cabins, food and everywhere! The staff seemed exhausted and low moral. It was just depressing!

Worst food and service on any cruise I've been on. The servers were so nice but seemed to be new or always steps behind bringing you what you needed, before another course had been served. The food was cold and terrible...even in non-formal dining.

Had to beg for ice every day and room was hardly attended to on any regular basis. A couple at my table had a big suite and had done dozens of cruises and many on Princess. She said she asked her room steward if she might have ice on a regular basis and he told her, "I"ll see what I can do." She was livid and said no more Princess!

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Worst cruise ever in terms of the ship staff, food and such. Itinerary was awesome!

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