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Ron Green

Age: 62

Occupation:retired

Number of Cruises: 30+

Cruise Line: Princess

Ship: Sapphire Princess

Sailing Date: 2010-12-8

Itinerary: Baja

Least enjoyable cruise yet. We felt the service in the specialty restaurant Sabatini"s was very poor. We have eaten in Sabitini"s on other ships before. The service in this restaurant was terrible. It appeared they were understaffed, staff was openly bickering among themselves, water and drinks were not attended to. Food was of no better quality then we had in the main dining room. I made my concern known to head waiter as we left, he seemed to have little empathy for our concerns. We felt the ship overall was in need of updating as it was beginning to show wear and tear. I contacted princess and asked for a representative to contact me. I have not heard back from Princess?

Main dining room food was good. Service was good. Waiters very organized and friendly.

Room was very adequate for a short cruise.

Did not enjoy lounge entertainers. Saw a couple of shows and enjoyed those. We continue to be amazed at how and why cruise ships select entertainers .

We choose to avoid excursions on short trips. We have made this cruise perhaps 6 times and know what we want to see and how to see it without booking through ship.

We have a Panama Canal trip with Princess booked in March, It will be the last Princess booking for us unless we see a different attitude and spirit. We were very disappointed with this line and still cannot believe they chose not to contact us following this cruise. We were two hours getting off the ship to make matters worse due to baggage issues, during this time we did not see any representative from Princess in the baggage area assisting or directing people, many of which had flights to catch and many of which were elderly. We all have many options to choose from when selecting a cruise line, It is crucial that you read reviews and do your homework when making that selection. Princess has lost its LUSTER with us.

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