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William James

Age: 42

Occupation:CEO

Number of Cruises: 9

Cruise Line: Princess

Ship: Sea Princess

Sailing Date: May 9th, 2001

Itinerary: Hawaii


Every day at breakfast and lunch it was nigh impossible to get cream for the coffee. The

waiter and server would bring milk even after 3-4 tries asking to get us cream, half & half. It was definitely not a language barrier. The dinner staff always provided cream. The staff service an the ship was up to Princess standards. The cruise staff and ships personnel are always friendly and helpful and we have always been very pleased to sail with Princess until now.

We sailed on the Ocean Princess to Alaska last September and all the meals were of excellent quality. What has happened to the Princess quality control?

Best regards,
William L. James

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