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Robert Myers

Age: 67

Occupation:Consutant retired

Number of Cruises: 2

Cruise Line: Regent Seven Seas

Ship: Seven Seas Voyager

Sailing Date: 2012-09-7

Itinerary: Baltic

This was our second cruise with Regent for 4 of us, brother, and wives. Based upon the excellence our 2011 Cruise we booked this cruise to the Baltic. This cruise did not meet our expectations. Regent talks about how important their customers are, but when it comes to customer issues "they do not walk the talk". They are in avoidance and from this cruise it is clear that their own bottom line is more important than customer satisfaction.

They were a lot of little issues, annoyances, on this cruise, but being fair it was pretty good.

When there is a problem they pretty much avoid you, or listen, and do nothing.

My main issue is with their travel airline booking department, beware. Once they get your money they will book you on the most inconvenient airline schedules. Yesterday, it took us about 28 hours to get home on a trip that should take about 14 hours. Once they disembark you they literally "kick you to the curve". We were off the boat by 8:30am and they bused us to Heathrow London where we waited over 6 hours for our flight. Meanwhile they were direct flights leaving every hour to our home destination in SFO. Our itinerary had us connect in Dulles DC, clear customs, where we waited another 3 hours, had to change planes, and eventually got home at 4 am.

Also there travel department screwed up my wives middle name, and then billed me several hundred dollars for their mistake to reissue the ticket. We lost our good seating, and they solution was shipboard credits which to me is useless when you are spending your money for their mistakes.

If we do anymore cruise with these folks before paying them make sure you get your airline booking locked else beware.

The food is their 23 signature restaurants was great. The food in their main dining area "The Compass Rose" was not good. We stop eating in that restaurant after 4 tries. I filled out the comment card, and the Executive Chef called me back, very nice, but as I mentioned above did nothing.

The staterooms are excellent, comfortable, roomy.

No issues

Excursions, some are better than others.

It is not a slam dunk we will cruise with these folks again. They ruined our experience with their predatory air line booking department. The only memory we are left with is the disaster getting home.

They talk about how important their customers are, but really their profit is their most important consideration. This cruise was not as great as last years, and it seemed to us they are cost cutting mode.

Regent brags that they repeat customers are their livelihood, and this boat was more than 50% repeat customers.

However, to us, we may or may not repeat with them. If we do, we will know our airline and travel arrangements before giving these people any money.

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