Number of Cruises: 3
Cruise Line: Royal Caribbean
Ship: Adventure of the Seas
Sailing Date: November 6th, 2005
Itinerary: Southern Caribbean
Attached below please find the link that describes asthma and COPD. My COPD is a direct result of childhood asthma. On this site you can see the triggers i.e. Dust Mites.
On Thursday, November 10, 2005 our cabin steward Justin approached both my husband, Tom my daughter, Amanda and myself and asked us if it was possible for them to change our rugs while we were in port in St. Maarten.
We said "NO". We informed Justin that they could change the rug in our cabin when we departed the ship on Sunday.
After returning from the beach on St. Maarten on Friday, November 11, 2005 we were very surprised to see that our rugs were being replaced.
Because of my Asthma and COPD it was impossible for me to return to this room
A very small inside cabin was provided to us to shower in however, we were not able to retrieve any clothing from our cabin as they were hanging in our closet and were contaminated with dust mites.
My husband and my daughter had to go to the cabin to retrieve my asthma medication. I am currently taking Advair, Xeopenex and Pulmicort along with a rescue Proventil inhaler. I am only required to use the Xeopenex and Pulmicort in a breathing machine when something triggers an attack (I packed this in my suitcase just in case).
Guest relations had all of our clothes dry-cleaned this process took approximately 3 hours. I ended up sitting totally naked with only a robe until this process was completed. Additionally, I had to request this robe it was not even offered to me!
Our original cabin was 265 square feet and was able to accommodate the three of us (note that my daughter is only 15). We were then moved to two small cabins 9600 and 9602 while I was still in a robe. Since these cabins could only accommodate 2 passengers it was necessary for me to bunk with my 15 year old daughter rather than my husband.
We finally received our clothes back and we received a knock on the door. I was partially dressed and my husband was not. I answered the door and standing outside the cabin was the Guest relations manager Arlee, the chief guy in charge of housekeeping and Justin our cabin steward. It felt like an interrogation! My husband and I explained that we told Justin that it was not possible to change our rugs period. Arlee the guest relation's manager indicated that if they knew that I had this condition this would not have happened. I did not feel that it was my responsibility to explain the reason why we said no to the rug change. My husband indicated that as part of a corrective action that Royal Caribbean should put something in writing and require signatures to avoid this from ever happening to another passenger.
We missed dinner with friends we had made on this cruise and attended second seating dinner.
When I approached Arlee the next morning to find out what was going to be done about our situation and that reminded her about our proposed corrective action she indicated that there was a letter that was supposedly sent to our room. I advised Arlee that we did not receive a copy of this letter and asked that one be sent to our room. I further indicated that our steward should be written up at this point, as he did not do his job!
This situation has caused a lot of stress on the last days of our vacation. I cannot believe that Royal Caribbean would rent out a room and expect anyone to be inconvenience with a rug change. Unfortunately, for my family and me it was not that simple as there were medical reasons behind our not agreeing to this maintenance. To think we would allow the rug change given my medical condition is completely ludicrous.
I await your reply. Additionally, please forward a copy of the incident report that was provided to you from the ship.
Please note that prior to this incident we applied to be members of your Gold Anchor club.
Thanks In Advance,
Would never sail with RCCL again! This trip cost me over $8,000.00, I went to relieve my stress but came back from my vacation more stressed since I spent so much money and my vacation ended up ruined!