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Adrienne

Age: 47

Occupation:Quantity surveyor

Number of Cruises: 14

Cruise Line: Royal Caribbean

Ship: Anthem Of The Seas

Sailing Date: 2015-12-20

Itinerary: Bruges

This 3 night cruise was a waste of time and money. The service was the worse we have ever experienced on any cruise and I would not waste my hard earned money on this again. The food was plain and basic and the staff were sparse and overstretched

The food, when you could get it, was at best average. Certainly not restaurant quality.

Stateroom was fine, but then this is a new ship. Large cabins and a decent size bathroom.

The free activities were massively over subscribed we did get to roller skate but a 2 hour queue for half an hour was frustrating.



The main problem with this ship is the number of staff. There were no tables to eat breakfast at 2 out of the 3 days because the other restaurants were shut so all the passengers were in the windjammer. We did book the dynamic dining so tables at dinner not a problem, but the service was, lack of waiting staff meant we left before the end of dinner in the grande as we waited with dirty plates in front of us for over half an hour. No drinks waiters so you had to queue at the bar for a drink sometimes over 30 mins. We tried complaining to customer service when we returned they really aren't interested and senior management don't even respond to emails

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