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Steven Jablon

Age: 54


Number of Cruises: 20+

Cruise Line: Royal Caribbean

Ship: Brilliance of the Seas

Sailing Date: November 24th, 2003

Itinerary: Royal Caribbean Cancellation Policies

This review has to do with how absolutely wonderful Royal Caribbean customer service was when I had to cancel an 11 day cruise, just two days before scheduled boarding due to a medical emergency regarding my wife. When I called customer service to notify them of the trip cancellation they were extremely understanding and accommodating. Even though I did not have trip insurance, they offered me a coupon for another cruise crediting me with %75 of my cruise fare, or another booking on a 11 day cruise without penalty. I was and am absolutely astonished with the wonderful treatment I received. I have taken more then twenty cruises on numerous cruise lines in the past 25 years, and nothing a cruise line has done for me matches this response. Royal Caribbean will now have me as a loyal customer for as long as my wife and I can cruise.

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