Number of Cruises: 20+
Cruise Line: Royal Caribbean
Ship: Brilliance of the Seas
Sailing Date: November 24th, 2003
Itinerary: Royal Caribbean Cancellation Policies
This review has to do with how absolutely wonderful
Royal Caribbean customer service was when I had to cancel an 11 day cruise, just
two days before scheduled boarding due to a medical emergency regarding my wife.
When I called customer service to notify them of the trip cancellation they were
extremely understanding and accommodating. Even though I did not have trip
insurance, they offered me a coupon for another cruise crediting me with %75 of
my cruise fare, or another booking on a 11 day cruise without penalty. I was and
am absolutely astonished with the wonderful treatment I received. I have taken
more then twenty cruises on numerous cruise lines in the past 25 years, and
nothing a cruise line has done for me matches this response. Royal Caribbean
will now have me as a loyal customer for as long as my wife and I can cruise.