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Rita Yates

Age: 52

Occupation:Executive

Number of Cruises: 23

Cruise Line: Royal Caribbean

Ship: Brilliance of the Seas

Sailing Date: 2014-04-17

Itinerary: Mexico

Overall the cruise was what we made it. Some entertainment was fantastic - others were boring and we had to participate in order to keep the passengers awake. The greeter as you came aboard was the most boring I have ever encountered - she clearly did not want to be there and Royal Caribbean should have thought that one out before putting someone with 0 people skills at that position. For the first time ever on a cruise - I never saw the cruise director and absolutely no staff members smiled or were friendly - with the exception of our room steward - Roxanne who always greeted us with a smile - and our dining room staff. Bars were always understaffed and crowded and bartenders were rude and nasty - in fact after patiently waiting in line for a drink or 20 minutes and being constantly overlooked - the bartender told me to relax I was on vacation and he would get to me eventually - really! Not - been on 23 cruises and have never encountered a crew with no personality! Disappointing to say the least.

The food was ok...still miss formal lobster night - althought for an additional charge I hear you can get it from the dining room. The times for the Windjammer need to be extended and there should be more availability of food throughout the ship for those not wishing to attend the dining room.

The stateroom was over the top and absolutely fantastic!

They were ok - I didn't like the fact that most shows were in the main hallyway and people crowded the halls to look over the balcony. Entertainment was definitely of cruise ship level - nothing spectacular - did like the "fliers" and the passenger participation with Thriller was original.

Been to Cozumel many times and would have normally rented a car but with a 6 pm back at ship departure it made that difficult so we just hung around the port and spent time at Senor Frogs - which was fun.

Since we were celebrating my daughter's birthday - it was fun but again after all the cruises I have been on - the crew was absolutely boring. They all looked like they were at the end of their contracts and couldn't wait to get off the ship. Also the cost of the photos is getting out of hand. There should be more affordable packages available for those who would like - but cannot afford the $17 5x7 photo. Loved the perks of the Emerald level and hope one day to achieve Diamond - but you will have to pick up your game - already booked our next cruise - on Carnival....

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