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Karen A

Age: 42

Occupation:Travel Agent

Number of Cruises: 42

Cruise Line: Royal Caribbean

Ship: Enchantment of the Seas

Sailing Date: 2010-12-19

Itinerary: Bahamas

A horrible experience that I will never subject my family or clients to again. Royal Caribbean should be ashamed of themselves. BOARDING Boarding on the 19th of December was very well organized and we were on amazing fast. I have no complaints here. Final Grade for Boarding: A+ --------- CABIN Yes, Enchantment of the Seas is an older ship, but, boy is she showing her age. Torn furniture, well worn carpet, and, small, dirty cabins. Yes, dirty! I did a test I do on every single cruise I take. I drop a clump of hair in a fairly oblivious spot to see if it gets picked up or vacuumed up. It's the 25th and this cruise started on the 19th and the hair remains on the floor. I kid you not! I also make a tiny mark on one of the bed sheets. Nothing to ruin the sheets by any means, but, it is just another test I do to see if the linens get changed. You guessed it. Nope. Not once since December 19th were the sheets on my bed in my cabin changed. DISGUSTING! Final Grade for the Cabin: D- --------- FOOD The food was terrible and it is oblivious Royal Caribbean is cutting corners in this area. I am not someone who thinks because I'm not cooking it or not cleaning up, it automatically rates "good". The buffet was about on the same level a "Golden Coral" - horrible. Absolutely tasteless, dry meats. Poor vegetable selections. Dessert selections were limited and not good. The main dinning room wasn't much better. As someone from the greater Washington, DC area, I know good food and have been to some of the top restaurants in the country. The slop that tried to pass off as "elegant" because it was smothered in sauces was insulting and disgusting. If you're a foodie - avoid this ship and Royal Caribbean at all costs! Final Food Grade: "D" - It was edible and that's it. --------- ENTERTAINMENT The shows are fair and the cruise director is ok, not the best, not the worst. However, it's the same tired routines that Royal Caribbean has had in place for a number of years now. It's grown tiresome. Let's see something new - give us new games and new demonstrations. If I have to sit through one more napkin folding class or ice craving demonstration, I think I'll be able to lead the next group myself. Final Grade for Entertainment: "C" - not horrible, just tired for those who have been on Royal Caribbean previously. --------- ITINERARY When Royal Caribbean moved Enchantment of the Seas to Baltimore, I thought "finally we have year round cruising", well, to be honest, I'd rather fly to Florida to start my cruise after this experience. The ports were fair: Port Canaveral, Great Stirrup Cay and Nassau but it wasn't really warm enough to swim, and, it was far too much time at sea. This is NOT an itinerary suitable for Winter, however, for Spring and Fall it would be excellent. Final Grade for Itinerary: "B" in theory, "D" in reality --------- OVERALL Royal Caribbean just lost a lot of business from me. I have been telling people how great it is to sail out of Baltimore and be so close to home and not having to fly. Outside of that fact, there is nothing positive I can say about the ship or the cruise line at this point. I am extremely disappointed. I will steer all future clients to other cruise lines including Carnival. That's right, Carnival. Final Overall Grade - "D" I cannot, in all honesty, recommend this ship nor am I able to endorse Royal Caribbean as cruise line that my clients will enjoy

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