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Joey Fernandez

Age: 46

Occupation:Law Enforcement

Number of Cruises: 4

Cruise Line: Royal Caribbean

Ship: Explorer of the Seas

Sailing Date: 2013-03-24

Itinerary: Bahamas

It was a Fair Rated cruise, They were extremely understaffed,to the point the staff had bad attitudes and seemed bothered by questions and giving dervice to cruisers. Ship also lacks maintenace as you can see paint chips on various walls throughout the ship. Mty girlfriend is a Diamond memeber and has traveled on 17 cruises and recommended Royal Caribbean highly and was Emabrrased after even she was treated not even at her Diamond memebership Status, as I had advised her that I have been on Two Carnival Cruises which had better variety of food, and overall service provided, and activities.

Food at the Buffet Dining was the same every Breakfast & Lunch didnt offer some different varieties to choose from. Also food was the majority of the time cold, and undercooked. Dinner was better our Waiter and Assistant were Great but the menu was ok, but they even ha an Items which they did nithave on board to offer. and this itmes were on every night lol Amazing.. Guess they cant afford to change menus..again cutting corners...

My Stateroom was not what we wanted especially since my Fianace who is a diamond memenber (Crown Memeber) who had contatced them for months on the mistake on her onceanview stateroom which should have been a Balcony Room, Plain & Simple they Didnt care (too Bad), We really dont care how many times you ave cruised with us and spend your money on us yearly, OHH WELLL!!

Did I mention my room steward was Deaf & Mute !!, Not that i discriminate, but Hello we could not communicate, and hard to find, because his card he put in our hands stated to call a number for his service, and when we called they were upset we were calling whoever it was, but then would laugh and state oh yea you ave him HA,HA,HA, and no assistance would show up.

Bingo, Casino, And shows were good, but not enough again variety and scheduled during dining times and not repeated for those who could possibly wasnt to watch earlier or later show.. Criuse Director I must say is too good for this Ship!!!

We went on Dolpin Encounter which was Great !!!, but then you can't enjoy the rest of the park becuase they hold you up and push on purchasing the photos and video taken which were good, but by the time they finish assisting you its time to go back, coldnt see or enjoy the SeaLions... CocoCay was great foos was cold, so eat as soon as thry put it out.. Parasailing was Awesome !!!

The trip was Fair , But honestly it was the cruise from Hell !! , I will Definately attempt to go on another Cruise line that treats you like you deserve. Not cutting corners... This is not cheap and Im sure we work ard for our money and Cruisies are suppose to feel like the ultimate vacation,This year I waited all year for nothing, I NEED A Real Vacation...........

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