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Rebecca Zutaut

Age: 65

Occupation:Housewife

Number of Cruises: 13

Cruise Line: Royal Caribbean

Ship: Freedom of the seas

Sailing Date: 2014-10-19

Itinerary: Eastern Caribbean

This was the 6th consecutive year our group of 8 has cruised on the Freedom ..... and without question the worst. The ship is showing its age. The staff is not as helpful, trained, nor personable as in past years; there seems to be fewer of them also. The food was mediocre at best ..... portions skimpy. They have taken away our favorite peanut butter cookies, the almonds & walnuts for oatmeal, as well as cooked prunes for breakfast. Recycling of food is apparent. The promised "perks" of being an Emerald cruiser were not given .... (lapel pins, RC robes etc.) So much for being LOYAL to RC! By far the worst complaint is getting aboard the ship and disembarking ........ a true nightmare on both ends!!!!! We stood in line longer than we've ever done so before to get aboard. Our time for departure was supposed to be 9:15 .... we got out of the terminal after 11:00 a.m. ----- causing us to miss our pre-arranged shuttle to the airport, and to almost miss our flight home! The luggage area is a pure disaster ---- seemed to be no organization. The Freedom has lowered its standards so much since last year, it now ranks right down there with the "C" ships! Don't imagine any of us will be sailing it again. Shame on you, RC!!!!!!!!!!

The menu selections in the dining room are poor; 2 different nights I found myself wondering just what I was going to order, and one night we just went up to the Windjammer. Desserts are the poorest of their foods. Bring back the peanut butter cookies!!!!!!

Stateroom was the usual ......... a bit on the small side.

Same old same old ...... shows are about the same as in years past.

Snorkeling excursion on St. Thomas was a good one.

For the past 6 years I have been raving to others about the wonderful Freedom of the Seas; finally got our 2 adult daughters to go with us this time, and was utterly disappointed with the short-comings this year of our favorite ship. I know I'll never get them back on the Freedom after our experiences .......... I feel sure WE won't be back either.

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