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Valerie

Age: 47

Occupation:Bookkeeper

Number of Cruises: 3

Cruise Line: Royal Caribbean

Ship: Freedom of the seas

Sailing Date: 2014-12-15

Itinerary: Western Carribean

Royal Caribbean cheated us. The captain told us on the day after we boarded that the ship was having mechanical issues, that we would not be traveling at full speed and that the stabilizers were not being used so as not to decrease the speed more. The sea was rough the ship very rocky. The biggest issue was the fact that we were traveling too slow, so we had less time in port. Then we had a medical emergency aboard and had to go back to a port to let the passenger off to go to the hospital. So then we missed our last port. So then they used the excuse of a medical emergency to cover up for the mechanical failures or the ship. No compensation for our inconvenience. Then found out that the passengers that we're boarding this same ship as we were getting off were already receiving $100 credit because of mechanical issues on this ship. The cruise prior to ours had missed two ports. Very poor customer service from Royal Caribbean. We will never cruise Royal Caribbean again.

Food was ok. Carnival was much better.

Small cabin.

Ok entertainment.



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