ROYAL CARIBBEAN INTERNATIONAL
CUSTOMER RELATIONS
1050 CARIBBEAN WAY
MIAMI, FL 33172

Re: Booking No. 6080517
October 19, 2002
MS Grandeur Of The Seas

Dear Royal Caribbean:

My last cruise was on Carnival’s Destiny. It was my last and only cruise with Carnival.

I must say at the onset I was very impressed with Royal Caribbean. I am a seasoned traveler with over twenty-five ship experiences. Five of those have been transatlantic crossings and the remainder from Alaska to West, East, and Southern Caribbean.

The first contact I had with your company was with Mr. Luis Gonzalez in your reservations area. He is indeed a credit to your company and was most helpful in choosing the itinerary and ship. He is very personable, professional and took an avid interest in our needs. Kudos to Luis. (Ext. 33342)

Overall, I must say Grandeur of the Seas in one of the best laid out ships I have ever been on. It is wonderful to have a true promenade. The fact you can go forward to stern without changing floor levels is a pleasure. The layout of the ship is well thought out and engineered. Our cabin (8524) was roomy, quiet and comfortable. All personnel we encountered were most helpful and courteous. Some more than others but overall they are a well trained group and give genuine effort to their profession.

I was most happy with Allliez (Cabin Stewardess), Curtis (Pool Bar) William (floor bar waiter – India), and Alexander in the South Pacific Lounge. Our table waitress and assistant were fine and no problems were encountered.

I do have two complaints and they are as follows:

1. The music level across the board in every lounge and public area is extremely loud. Our first day on the ship, the pool band was so loud you couldn’t hear others near you even at the entrance by the Centrum. The piano player in the Schooner Lounge in the evenings made a perfectly lovely and romantic location into a shouting arena. I don’t think I need to elaborate on the disco decibel level.

2. I do not understand why you would make your most beautiful lounge, The Crown Viking, into a disco bar at night. We went almost every night for a while, but without exception were driven away but the extremely high noise level. I would venture to say if you check your receipts from that lounge, you will find them much lower than the others on an hourly open basis. It was empty most evenings.

Please do not take me wrong. I love music and am not a prude. I just thought you might like to hear comments that are derived from a consensus of many passengers on this cruise.

We are planning another cruise next summer or fall and plan on either Eastern Caribbean or Southern Caribbean. We certainly hope to be on Royal Caribbean again.

Thank you for listening.

Sincerely,

Peter A. Cunningham

PAC/hs