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michael

Age: 51

Occupation:technician

Number of Cruises: 3

Cruise Line: Royal Caribbean

Ship: Grandeur of the Seas

Sailing Date: 2011-07-24

Itinerary: italian mediterranean

This was our 3rd cruise and our last with royal caribbean. first 2 cruises were with island cruises 3 star. Royal caribbean is supposed to be 5 star,(absolutely no way). We were on inside cabin ,deck 7. Smelly toilets nearly all cruise. Engineer working on this problem at 1:40 am outside our cabin and woke us from sleep. Very poor waiter service i.e. ordered 2 drinks in viking bar,handed over sea pass,waited 20 mins, still no drinks,went to bar to see what was happening and found the waiter serving someone else, (and only 2 people at bar.) When I asked about the drinks he said he would get them soon. I asked for my card back as we were not staying and he assured me there would not be a charge for the ordered and cancelled drinks. We were baffled by what happened and went to reception to discover they had billed us for 18 dollars and we had not signed or received the drinks. I could go on and on.

No difference from our previous 3 star cruises on island cruises.

Clean but sewage stink as soon as you entered room. Not much of a STATEROOM.

Very good if you were born in UK. English people everywhere and letting every other nationality know by the flags and shorts . Even the ship had union jacks emblased all around the centrum on one of the days. Children running mad all over ship and no supervision.

Dont take ships excursions as too expensive and not value for money as time is very limited.

In a word (or two) NEVER AGAIN.

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