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John

Age: 52

Occupation:Store Manager

Number of Cruises: 7

Cruise Line: Royal Caribbean

Ship: Independence Of The Seas

Sailing Date: 2017-03-17

Itinerary: Western Caribbean

RCCL is Horrible ! I purchased a cruise for my son's BDay with a BOGO special + $200 in on board credit. They cancelled my cruise and basically said...pick another cruise but no bogo nor $200 credit. I asked RCCL salesperson Andrew Hiden why ? He said, "Sorry that special is not currently being offered." How do you tell your kid that the once in a lifetime cruise you had already promised him for his birthday was cancelled ? So I paid more money but went from a seven night balcony suite to an inside in-order to stay within budget from regular price vs. bogo. I went on to ask, "Are there rowdy spring breakers ?" No he said, "That happens on Carnival, we are a family friendly cruise line." He lied !!! Ship was filled with drunk college kids on unlimited alcohol package RCCl vigorously promotes. Being that an 18% gratuity is already included, they provide rude customer service. I asked for a chocolate martini for my wife, bartender decided to make using one part Kahlua, one part Baileys and one part vodka...that is not a chocolate martini. When I brought that to his attention, he said, "Well, that's how we make it here." I went to another bar where drink was made correctly but not before stopping by the customer service desk to report my experience. Senior Customer Service rep Agata Appel promised to remove charges for properly done drinks as a courtesy. She never did !!! That let's you know the lousy customer service they provide when the senior customer service officer doesn't follow through with a promise she made...but it doesn't end there. They also double charged me for the on-board birthday cake I had ordered for my son...Stop, it get's better; I understand that to them, the bartenders, the servers and yes even the customer service officer, we're just one in a never-ending rotation of guest on there six month work rotation but to us, this is and was a vacation that we had planned and budgeted for over a year to celebrate our son's 12th birthday and RCCL failed every step of the way.

While dining at the Windjammer buffet asked a server behind the counter, "Does this sauce contain seafood?" as my wife is allergic to shellfish. The server said, "No, read the sign." Guess what ? It did and my wife ended up in the doctor's office (on my son's bday) taking Benadryl for the last two days of our five day voyage thus ruining the remainder of our vacation.

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Horrible Customer service even before I got on board

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