Royal Caribbean
Majesty of the Seas
Nassau

J.

Age: 24
Occupation: Op Manager
Number of Cruises: 6
Sailing Date: September 12th, 2005

5 out of 10. This ship is pretty old. At night they would close down half of floor 14 for remodeling. That was pleasant, trying to get pizza right next to painters. The crew is a little shady. We are returning Crown and Anchor members and told our cabin attendant three times and visited the loyalty desk with no coupon book this time. Then in key west, my husband and friend were in a jet ski accident. They didn't make it back on the ship in time for departure. While our friend is in the hospital and my husband by his side, the purser's desk pages me to come up there. The someone who can barely speak even a slurred English, asks for a credit card and bills me $600 for them not getting on the ship. They told me to contact US Customs in ohio for a refund if I provided documentation for the accident. Well after we arrived home, I called US Customs in OHIO, they said that Royal Caribbean was never billed anything by them and the Jones Act didn't apply to cruise passengers that had been cleared by customs in a US port. So after days of relaying this message to Royal Caribbean, I finally found someone with a heart to refund our money. We are going back to NCL, for better food, and WAY better service.

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