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Christie Howard

Age: 35

Occupation:EMT Intermediate

Number of Cruises: 3

Cruise Line: Royal Caribbean

Ship: Monarch of the Seas

Sailing Date: 2009-08-11

Itinerary: Nassau and Cocoa Cay

The boat was ok. The wait staff and bar staff were wonderful. However, the guest services staff messed up our account three times with charges that did not belong on our account. Upon trying to resolve these issues after 2 1/2 hours we were told that our card had already been charged and we were told to leave the ship so that the next round of guests could board. We were given a phone number and told that we would have to call the cruiselines accounting department and discuss it with them. We are talking $190.00 difference that we did not use.

They let children use their sail pass for items not suitable for children like arcade games that automatically let you charge drawings for an ipod to your room. Minors should not be able to charge items to the sea pass without the parents permission.

The food was OK; nothing to rave on about. No very good selections to choose from.

Our room was very small and we had an adjoining room with our children and could not get the door open without pushing the bed sideways and turning it so that the door could open about 6 inches. The shower flooded the bathroom everytime you took a shower.

The activities were really nice especially for adults.

Our favorite excursion was Cocoa Cay. The place is really nice!

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