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Age: 39

Occupation:Food Service

Number of Cruises: 1

Cruise Line: Royal Caribbean

Ship: Monarch of the Seas

Sailing Date: 2010-07-1

Itinerary: Bahamas

This was my first cruise experience. Boarding was a little intimidating....It kinda felt like we were being herded through as cattle. However, everyone was very nice except for the gentleman at security. We didn't realize there were two lines going into screening. He brought it to our attention by rudely yelling at us which set the tone for the rest of the boarding process. Upon loading and proceeding to the elavator going to the 11th deck to the Windjammer Cafe, the strong smell of sewer hit us in the face. It was an odor that followed us for the rest of the trip. The room was small. The carpet was worn. However, we were not in the rooms except to sleep, so the size of the room or age of the carpet meant very little considering the other problems we endured with the room. The first night in the room felt like we were in an oven. We had to make two calls on two seperate days in order to get someone to fix the air conditioning. Also, on the second day, we heard a gurgling sound coming from our room as we entered the hallway. We found our very quickly what the gurgling noise was as soon as we opened the bathroom door. The sewer was backing up in our shower. Disgusting!!! Call # 3 to the service desk offered very little satisfaction. The manager was busy at the time & assured us that she would visit our room. One week later, we still have not heard from the manager. A gentleman did come in and clear the sewer and assured us that someone would be in to clean our shower. Two hours later, we ran into our room attendant as we were going to dinner & requested that he clean our shower. Luckily, we were traveling with a group & we were able to shower in an adjoining room. The sewer trouble plagued us for the rest of the trip as well as the insufficient air conditioning. CocoCay was beautiful Nassau was scary. I was disappointed at the lack of information regarding the visits to the islands. The information available only consisted on the excursion. I, probably, should have researched the islands more before leaving home. I would cruise again with Royal Caribbean; however, I will definitely be staying no lower than deck 7 due to sewer problems on the decks below.

The Windjammer Cafe was wonderful. Food was delicious & staff was superb. They were very friendly, and helpful. Once, I thought I had lost my phone in the Windjammer. I made a trip back up & the waiter immediately noticed that I was looking for something. He was very helpful with my search & got my cabin # in case the item was found. Actually, it was found, in the pocket of the shorts I had on before coming to the Windjammer. We ate dinner in the Vincent Room. Appearances was not very impressive. Again, it was my first time cruising, so I was expecting something a bit more glamorous. The food was o.k...but not great. The wait staff made up for the food. Our waiter, Jose, and his assistant, Jahjah (I think) were, absolutely, wonderful & very eager to make our dining experience enjoyable.

Small and worn; however, that was not the problem. As said above, the air conditioning never worked correctly...and the sewer problem was a nightmare. The attendant was decent, but not impressive. I don't believe our carpet had been swept the entire length of our cruise. There was mildew in the shower (as well as raw sewage). He did keep us stocked with fresh towels & the beds were made neatly.

Enjoyable. Loved the Marriage Game & Quest. The disco on the first night was great, as well as other onboard activities.

Prepare yourself for Nassau. There will be people in your face trying to sell you something as soon as you step off the ship. The straw market was fun except it was very intimidating due to the vendors pressuring us to purchase something at "1/2 off." Do not stop for little girls to welcome you to the island by giving you a handmade necklace/bracelet....she has a lady with her that will demand $5 for each item as you thank the little girl and begin to walk away. Bay street was interesting...I don't think I would want to be out there alone day or night. Had a great time at Senor Frog. I wished we had visited Atlantis & Paradise Island; however, other than excursion information (water activities), Royal Caribbean offered no information regarding these places.

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