Number of Cruises: 19
Cruise Line: Royal Caribbean
Ship: Navigator of the Seas
Sailing Date: September 6th, 2003
Itinerary: Western Caribbean
ROYAL CARIBBEAN CRUISE LINE
1050 Caribbean Way
Miami, FL 33132
Attention: Richard D. Fain, Chairman & Chief Executive Officer
Dear Mr. Fain,
My wife and I were passengers on the “Navigator of
the Seas” September 6th to the 13th this year, for your 7 day cruise to the
Western Caribbean. This was the most impressive ship we have ever been on.
Well, first off, I am not going to “bitch” about your ship or cruise, because we had a grand time. This was our Second time we have cruised on R.C.C.L. and hopefully, not our last time with you. We felt at home on the Navigator and loved the crew. I would like to single out a few people that made our cruise an enjoyable one. Our waiter, of course gets number one praise. His table number xxx, main seating. This man is one of the finest waiters and gentleman I have ever had the pleasure of waiting on me. His personality and professionalism was number one. Also, the Assistant Waiter was second only to the Head Waiter, in her quality of service. They both worked together like a well oiled machine and we at out table, wanted for nothing, because, they saw to it, our wish was their very command.
Our cabin steward Dean, room xxxx, was a real jewel. He gave us outstanding service and courtesy. His nightly animal creations were a pleasure to behold when we came back to our cabin each evening. My wife hated to see me use an animal (towel) to dry off at night.
We also, would like to give a special thanks to the Staff and Entertainers. The shows and games were first rate.
But, there was one thing that dampen our mar-vel-ous cruise. I did not bitch about it on the ship, because I did not want to spoil our vacation on the beautiful Navigator of the Seas. We booked our cruise on your ship a few months ago, and the room we selected, was a Promenade View Stateroom. But, after a few weeks, we were looking in your 2003-2004 Booklet, at the “Deluxe Ocean View Stateroom” you pictured on page 71. We ask our Travel Agent (AAA) to up grade us to this very room. We were assign a “DB” category room number 7620 as/per pictured in the book. But, upon arrival, we found we were not in the room that was pictured in your book, but a smaller stateroom. We found out later that the room pictured in your Booklet was a category “C” not the “DA/DB” described in your book.
We were very disappointed and hurt, to think that a class act cruise line like you, would resort to a “Bait and Switch’” CON, to sell rooms on your ship. We have sailed over 20 times in the past and never experienced anything as crooked as this. We plan on having many more cruises in the future, But you left us with, a disappointing cruise, because of your greed.
I do hope you will correct this problem, so future passengers will not have the disappointment we had. You should do the right thing.
R & M