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John

Age: 60

Occupation:retired

Number of Cruises: 23

Cruise Line: Royal Caribbean

Ship: Ovation Of The Seas

Sailing Date: 2016-12-30

Itinerary: Singapore to Fremantle

Let me start by saying I am a seasoned cruiser, in fact this latest Singapore/ Fremantle cruise was my 21st cruise. I travelled on Ovation of the Seas in May this year from Barcelona to Dubai, everything on board this trip ( and Quantum of the seas last June) went without a hitch.

Unfortunately this was a repositioning cruise , Chartered by Cruiseco. I was taking my cousin on this one after having raved about the one in May.

Let me break down the major problems from day one.

We got to the Singapore Cruise terminal at 11.45am and boarded the ship within the hour. That is when things began to go pear shaped. After finding our stateroom at approx 1.pm I was surprised to find a double bed even thought we requested a twin room. We informed the steward and he assured us that the bed would be separated before we returned from lunch.

So we went to the Seaplex and had a hotdog before going to a few bars for some drinks, at the Sky bar we where told they couldn't make a lime Margarita as the had run out of limes.So we asked for a Mojito and again we where told "Sorry we have no Mint left". What type of ship catering for over 5000 people runs out of stuff on the 1st day ?

We returned to the stateroom at 4.pm and the bed was still a double and our luggage still had not arrived, in fact the luggage did not arrive until 8.pm that night so we could not change for dinner. ( on previous cruises Luggage is at the stateroom within one hour)

Dinner was another Cruisoco problem. On the previous Royal Caribbean cruise I could choose any restaurant , but this time Cruiseco only assigned "SILK" or "AMERICAN ICON" and informing us that it didn't matter which restaurant we choose as the SAME food was being served in all restaurants. What a joke.!!! (Editor's Note: Royal Caribbean announced an end of Dynamic Dining several months ago and this went into effect in November 2016)

When it came to drinks nothing was consistent, at each bar drinks were made differently. it seemed that the drink staff were still learning and had just left catering school.

This cruise cost approx $1900 for 6 days and was shaping up to be a disaster.

Being a charter I feel that this will reflect badly on the good name of Royal Caribbean .

We were treated like sheep on a sheep carrier.

One positive on this was the SHOWS. They were varied and well performed during the evening, matinees should have been on offer as there was NO music during the day.

At one point the queue for the PIXEL show was horrendous, it stretched from the 270 cafe all the way back through the VIA to the elevators.

People fed up with waiting where prepared to jump the queue and the people who had booked were not happy.The corridor to the 270 showroom was packed like sardines with NO AIR. Thank God someone opened the door to the open deck to get some fresh air in.

As I said the shows were fantastic ( Royal Caribbean standard).

Jumping through to the last day we eventually got our soap dispenser filled and after showering proceeded to Windjammer for breakfast ( more queues) but the hostess at the door informed everyone that "Windjammer was completely full and no seats available" So " get what you want to eat and return to your stateroom"

We docked early in Fremantle but it took hours to disembark as the staff had lost my cousins Duty free. Eventually it was found, but Zoe from Guest services said he could not have it without a receipt. Eventually we got the it sorted by asking to speak to the Beverage Manager. He was Very helpful and made amends for an awkward situation.

More Queues on departure ( only one gangway working).

I certainly hope that Royal Caribbean takes over the reigns of their ship when it gets to Sydney, as this Cruiseco charter was an absolute disaster. ( I have a feeling that they cut corners on this charter).

I have another Royal Caribbean cruise booked for late January and I hope I will again see Royal Caribbean standards on board.

Could have been better, It was a much higher standard when i travelled on this ship back in May from Barcelona to Dubai

OK

Not enough daytime activities, you were left to fill in your day until late afternoon.



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