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David Cochenour

Age: 59

Occupation:Sales

Number of Cruises: 15

Cruise Line: Royal Caribbean

Ship: Quantum Of The Seas

Sailing Date: 2014-12-27

Itinerary: Nassau

This has been the worst experience out of the 15 cruises we have taken. It all started very badly when we went to the port with our boarding passes and confirmation from RCI and were told we were not in the next Gen software system. After 2 hours they put us in manually and gave us paper boarding slips. We were told us all would be able to go out balcony stateroom and find our keys in the room. When we got there, no keys found,I went to the front desk and waited in line with over 50 other passengers with issues. The desk was very nice and gave me new keys and wristbands again telling me no problems.

Then when trying to sign up for a shore excursion they could not find us in the system to do that so again they overrode and signed us up. That's three issues already and day one not over yet. Then I tried to buy a $300 internet package to stay in touch with work for the week, and keep getting a error message, saying no connectivity, once again on my way back to guest services and wait in line again, finally a nice agent gets the IT person to come down and check , he tells me it's a hardware issue. Now I am a sales director for a national software co. And do know better so I try to log on with 2 different I-pads and our two I-phones still no success.

I go back the second day and get Carlos who was very nice and try's to fix the issue, he even goes to get with me to log onto the ships computer to see if it is a hardware issue, big surprise can't log onto their computer either. So that validates what I already knew but I'm not a IT director, remember its only day 2 of our ultimate sailing experience. I would say at full prices on this wonderful ship, please read the reviews on the web before booking the ultimate experience. And have reservations before you get on this ship. With 4700 passengers without reservations you cannot do shows, activities, dinners or anything special. Big groups have it the worst here. It is the ship of no.









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