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Vivian Juli

Age: 54

Occupation:Entrepreneur

Number of Cruises: 5

Cruise Line: Royal Caribbean

Ship: Radiance of the Seas

Sailing Date: 01-4-2009

Itinerary: South America

I'm addressing here a very important issue when cruising, luckily hardly covered in reviews... and that is when things go terribly wrong, in our family case, when a member of our party dies onboard. Here is when you truly see how great a cruise line and their crew and shore members are! Our mother lost her partner suddenly on their 2nd day of a 2-weeks cruise in South America. The compassion of Senior Doctor, Alberto Berrio; Santiago Scarone, Guest Services Manager; Desiree Saoncela, Assistant Guest Services Manager ; Felipe Garcia de Paredes, Staff Captain and ship's Master, Trym Selvag made all the difference in the world in such tragic circumstances. Last but not least, Joseph Duenas, Care specialist of Royal Caribbean shoreside team has been an angel in keeping the family updated, helping with the necessary arrangements always in an efficient, classy & most compassionate way. Hope it never happens to you, but know you're in good hands when travelling with Royal Caribbean.

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