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mary

Age: 53

Occupation:nurse

Number of Cruises: 5

Cruise Line: Royal Caribbean

Ship: Radiance of the Seas

Sailing Date: 2011-01-18

Itinerary: mexico

This was our 5th cruise and it was disappointing. We stayed overnight at Hampton Inn by the airport in Tampa for $99 including a shuttle to the pier and up to 14 nights of parking. Beautiful place. To our horror, we learned our ship had been stricken by the norovirus and had to be completely sanitized which would delay boarding and departure. We had parked our car at the hotel, so some how we were suppose to kill 5 hours. The staff did as good as job as they could under the circumstances trying to keep people orderly, etc., but the $50 compensation the cruise line provided was grossly insufficient. We did not get to board until 8pm, and had to sit outside in the cold. Yes, it became cold and windy. I felt especially concerned for the many elderly and children as we all were dressed for warm weather. Once on board we were not allowed into our rooms for another hour or 2, and once there, we did not have a TV controller to turn the TV off. It was being sanitized along with other things from the room, so we had to leave the TV on all night and the next day!.

Our cruise director was sick for the first 2 days of the cruise, however, the activities director stepped in and was quite funny. The activities were plentiful and the usual, but the entertainment was not as good as any other ship/line we've been on. In fact, many people actually left during some of the shows. The food was good, but not great. It was difficult ordering at the sit down dinner, as we were not given menus or allowed to touch the menu which our Indian waiter read from (d/t the virus). Most of us could not understand him as he had a heavy accent. The crew were spectacular as usual, and seemed frustrated at not being able to shake our hands, etc. Since 25 more people came down with the virus on our cruise, we were booted off the ship 2 hours earlier than originally planned. I really felt we came up short handed.

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