Find a Cruise

Overall Rating
Food
Service
Cabins
Entertainment
Family Friendliness
Shore Excursions
Value
Jan

Age: 50

Occupation:professional

Number of Cruises: 3

Cruise Line: Royal Caribbean

Ship: Rhapsody of the Seas

Sailing Date: 2010-08-13

Itinerary: Alaska

With the exception of Marko, the waiter, and Igor, assistant waiter, who were excellent, the cruise was the worst we have been on! No soap for two days despite repeatedly asking for some. A broken hairdryer and a call the guest services to have it fixed was ignored. Kids allowed in the adult pool to splash and kick even though the weather in the kids' pool was gorgeous. The farewell show had people on stage grabbing the person of the other sex next to them. The food to purchase in the room was expired; one box had been previously opened then scotch taped shut. Room service took away a couple of the expired boxes and then tried to charge us for them before we left the ship. One of the mattresses was so used it was lopsided leading the rolling off the bed twice. When we reported it to the room attendant, she found it amusing. We did not receive a guest survey. Stood in a line to ask for one for 20 minutes only to be told housekeeping would bring it. The housekeeper came down and said she couldn't give us one. Had to go to guest services again. Asked to speak to head housekeeper and was connected with another guest in room 2602 or something like that.

Except for about six or seven total appetizers, main entrees, and desserts, the food was just average. Not nearly the level of Carnivals'.

The stateroom was clean. The mattress on one of the beds was so worn, it was rolled out of twice. We were missing a blanket on the first night. We had to borrow toilet paper from another room at one point and we were out of soap in the shower for 48 hours despite repeated calls and face to face requests for it to be filled up. The hair dryer didn't work and guest services did not send a new one down like they said they would making us miss having our family picture taken as we had planned.

'Where's the fun??' To quote another passenger and her teenage daughter.

Opt for the excursions off the ship. Much cheaper and better!! Five of us went to the Mendelhall Glacier and whale watching for $270 total by going to town and paying for the excursions. Do not miss the Sawyer Glacier at Tracy Arm Fjord or the Mendelhall Glacier. The whale watching was awesome!

Alaska was wonderful can't wait to go back!!! Royal Caribbean was sub par or as another guest told us, 'It is underwelming!'

Was this review helpful?

Yes No Email this review to a friend
 

Ask questions and get advice from other cruisers on our popular discussion board,