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Mark Voelkel

Age: 54

Occupation:Sales

Number of Cruises: 9

Cruise Line: Royal Caribbean

Ship: Serenade of the Seas

Sailing Date: 2009-07-25

Itinerary: Alaska

We were extrememly disappointed with the entertainment, and our dining table location. They should not even put a dining table against the wall and column where we were located. There was no view of the ocean. This was our 5th Royal Caribbean cruise, we are members of the Crown and Anchor and we were given this horrible table. We complained to no avail. The "My Time" diners were given the best tables every night. We were stuck with our bad table for the entire 7 days. I know how to fix that...my wife and I decided to use Princess or Holland on our next cruise.

The food was never hot enough. The food was ok but we have had better on other cruises. Royal Caribbean seems to use the same menu on many of their ships and we would like to see more variety. We were hoping to have local Alaska seafood. Halibut, king crab, etc. which we did not get. However, our waiters were great!!

There are not enough tables in the Windjammer restaurant for breakfast and lunch. You either had to sit outside in the cold or take the food back to your room or walk around and hope for someone to get up.

We had a balcony stateroom and it was nice. Our statroom attendent was wonderful!

The activities were the same old same old on every Royal Caribbean cruise. We were hoping for a little change.

The excursions were very expensive (as always). In Juneau there were tour vendors lined up on the dock offering the same tours for 1/3rd the cost of the same tour that we booked on the ship. We will know for next time.

We will try another cruise line on our next cruise. Our table location and the bad entertainment helped us make that decision.

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