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Tonia

Age: 34

Occupation:Physician

Number of Cruises: 0

Cruise Line: Royal Caribbean

Ship: Splendour of the Seas

Sailing Date: 2011-02-5

Itinerary: Mediterranean

Well, unfortunately I have no cruise experience. I booked a Mediterrean cruise on Royal Caribbean (Splendor of the Seas) which was originally scheduled to disembark on April 14th. Now two months before the cruise and about 4 months after having booked the cruise they called to say that the date for disembarkment has moved to April 4th (ten days before the original disembarkment) and after I had already purchased my airplane ticket. They gave two options either a complete refund (which would be fine had I not purchased my plane ticket) or total voucher/credit of $600. This would be o.k. also had my ticket not been purchased on an airline that charges at least $275 for changes made to the reservations. Additionally any change in fare for myself and my husband's ticket would not be covered. I spoke to someone in their service department who told me that I should not expect for the cruise ship to reimburse me for the charges associated with changing my reservations as their website states that they can make changes. But yes, who plans a trip thinking that their trip will changed? To say the least I am now waiting for them to make a final decision as to what additional reimbursements if any will be given as their are other persons in this siutation.

My advice is if you book with Royal Caribbean know that your plans can be changed. I took out travel insurance on both my ticket and cruise and they will not cover costs due to the cruise ship making changes to the schedule. Suffice it to say I won't be taking any trips with Royal Caribbean even if it is a free one.

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