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Food
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Family Friendliness
Shore Excursions
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Michael Carter

Age: 66

Occupation:Retired

Number of Cruises: 13

Cruise Line: Royal Caribbean

Ship: Voyager of the Seas

Sailing Date: 2011-03-13

Itinerary: Western Caribbean

The worst we have ever been on. This was a gift from my wife and me to our 3 children, their spouses, and our 9 grandchildren. We will not return to Royal Caribbean.

Main Dining Room was okay. Both the quality and the selection of food in the Windjammer buffet was poor.

My wife's and my cabin was a mini suite. It was very nice with very good storage. Our only complaint about the mini suite was that if you wanted any light on in the sitting area, you had to turn on every single overhead light in the cabin.

Very good when they were operating, especially for our grandchildren (ages 1 - 14).

You are basically on your own to find your appropriate shore tour once you had reserved your tour. All RC told you was when to find the tour guides at the dock and the name of your tour. It was your responsibility to get off the ship in time to meet your tour, then to find the one you were scheduled to take. We did not feel very comfortable with this approach. One of our three ports was Falmouth, Jamaica. This is a port that RC is trying to develop. The port area is still under construction, and there is basically nothing there. If you don't book one of their tours, plan on spening at least $200 round trip for a cab to the nearest beach. The locals outside the secured port area were very pushy, and it made us uncomfortable.

After having cruised Princess Cruises 11 times since 2004, my wife and I decided to try Royal Caribbean and take our 3 children, their spouses, and our 9 grandchildren on a Spring Break 2011 cruise out of Galveston, TX. That meant we booked all 17 of us on Voyager of the Seas. Our impressions of RC and Voyager of the Seas by the end of the 7-day cruise were very poor. Our advice to others is to avoid the ship and the cruise line, unless you have never cruised another line so that you don’t know how much better it can be. Our complaints? Poor maintenance of the ship; no customer focus; very poor service (often times even rude and insulting) for almost any crew member who isn’t trying to get a tip from us and this seemed to get worse as you moved up the chain of command on the ship; very poor food quality and selection in the Windjammer buffet; no coin-operated laundry facilities available for passenger use; poor attention to passenger safety and information for those going on shore tours; inadequate information during the mandatory muster; limited availability of Wi-Fi, including none in your cabin; incomplete room service orders; and no acknowledgment or response to your complaint. The absolute worst failure by the crew was when a crew member came uninvited into the cabin where our 1 year old and our 3 year old granddaughters were taking their afternoon naps while their mother waited quietly in the adjoining room, scared the two little girls to death, and was in the process of taking one of them out of the cabin when our daughter-in-law opened her cracked door all the way to see why her daughters were screaming. To make matters even worse, Guest Services refused to even discuss their error with us. As a result of our miserable experience, we cancelled a January, 2012 cruise we had previously booked on the Allure of the Seas. If you want to be treated this badly, cruise Royal Caribbean. If you want to be treated like a valued customer, I suggest you cruise Princess, or at least some other cruise line.

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