Jerry F.
Age: 65
Occupation:Software Engineer
Number of Cruises: 1
Cruise Line: Royal Caribbean
Ship: Voyager of the Seas
Sailing Date: May 20th, 2005
Itinerary: Western Caribbean
I just returned from a Royal Caribbean cruise on the Voyager of the Seas to the
Western Caribbean. My wife and I were celebrating our 39th wedding anniversary
and my 65th birthday. We sailed from Cape Liberty NJ on May 20th 2005. There was
a mass outbreak of the Norovirus (a.k.a. Norwalk virus) aboard this particular
vessel that affected hundreds of passengers. Royal Caribbean forced anyone into
'isolation' in their cabins who went to the Ship's Doctor with complaints of
nausea, stomach cramps, or diarrhea. Once other passengers discovered what was
going around the ship, they chose not to report their own sickness for fear of
being similarly isolated in their cabins and having their cruise ruined. Sick
people just walked around making other passengers sick. People were isolated for
allegedly having the Norovirus even if they only presented symptoms of food
poisoning, sinus problems, or irritable bowel. Royal Caribbean displayed
absolutely no empathy or understanding for wrongly ruining the cruise vacations
of passengers not actually having the Norovirus. If a passenger even had even
the slightest similarity, the ship's doctor quarantined that person and his/her
family and ruined their vacation. Crew members were isolated for the Norovirus.
Royal Caribbean and the Voyager of the Sea do a very poor job of cleaning their
ships. None of this story is an exaggeration. How can Royal Caribbean clean and
prepare their ship for the next cruise in just one (1) hour after the previous
3,500 passengers disembark and then the next 3,500 'new' passengers come on
board?
There were
stories that the previous cruise had a similar Norovirus outbreak. Warning! If
get sick aboard Royal Caribbean, they will make you lose your very expensive
vacation. Royal Caribbean may compensate you for the lost days they keep you and
possibly your family in your cabin. For a cruise that may cost thousands of
dollars per passenger, how does a few hundred dollars compensate for the loss of
ports-of-call and a miserable time? What passenger would want to be kept
isolated in their room against their will? Yes, the Voyager of the Seas is a
beautiful ship, but if you get sick on an infected ship, and the Royal Caribbean
ship is 'dirty', your vacation will be forever ruined as our vacation was. My
wife was not sick and Royal Caribbean would not let her leave the ship and visit
the ports-of-call. I happen to have an ulcer and sometimes suffer from an
irritable bowel. I take Nexium (the 'purple' pill) that produces stomach cramps
and nausea. When I saw the Ship's Doctor, he decided that my stomach cramps was
a good enough reason to put me into the same group of passengers with the
Norovirus going around the Voyager of the Seas. I didn't have the virus, but I
was trapped by a nasty doctor. This is not the professional manner in which
Royal Caribbean should be treating its passengers. Consider taking a different
cruise line. Don't be caught with hundreds of other innocent passengers who've
had their vacations-of-a-lifetime ruined by an unkind robotic cruise-line. I'll
bet the Royal Caribbean Bermuda cruise that left from Cape Liberty NJ on May
29th 2005 had plenty of sick people thanks to Royal Caribbean. I despise Royal
Caribbean and get angry every time I see their television advertisement. Royal
Caribbean should advertise, "Get out there - Come on our ships and have your
vacation ruined. You have a 10:1 chance of getting sick on us." I am very
unhappy. I was celebrating my 39th wedding anniversary and my 65th birthday.
These moments cannot be recaptured. Royal Caribbean could have offered my wife
and me another cruise. They didn't. Thanks for nothing Royal Caribbean!